Frequently Asked Questions

Q: What are the most common myths about satellite broadband providers?

A: Some people may be hesitant to subscribe to satellite Internet because of myths they’ve heard – or because they are unaware of the convenience and quality offered by satellite broadband providers.

Myth #1 – Satellite Internet service providers don’t cater to rural residents.

Hughes offers satellite Internet everywhere in the contiguous United States, including rural areas. Hughes is a reliable satellite broadband provider that supplies high-speed Internet service in areas where cable and DSL are not always available.

Myth #2 – The satellite dish must be attached to a roof.

Although 97% of the time satellite antennas are attached to the roof of a home, satellite Internet service providers don’t always require it. A HughesNet-certified installer is able to determine where on (or near) your home the satellite should be mounted.

Myth #3 – Using Satellite Internet ties up your phone line.

HughesNet^® delivers high-speed Internet access over satellite – not over your telephone line – so you can talk on the phone and surf the Web at the same time. That can save you money by eliminating the need for a second phone line.

Myth #4 – Satellite Internet equipment is big and complicated.

The eight-foot wide satellite dishes from the 1980s are a thing of the past, at least when it comes to the satellite dishes provided by most broadband providers. Residential customers of HughesNet only need a computer, modem, two coaxial cables, and the satellite antenna. The antenna is just .74 meters wide.

Myth #5 – When it is cloudy, satellite Internet doesn’t work.

Your satellite Internet connection is not affected by most clouds. Satellite Internet from HughesNet is only affected by weather in extreme circumstances such as heavy storms or unusually dense clouds. If you have difficulties with your service, contact HughesNet Customer Care and Technical Support staff.